Refund policy

• Prorated to the hour. Ask for a refund and we return the unused part of what you paid, measured to the hour rather than rounded against you. Cancel four days into a month and you are refunded the other twenty-six days and change.
• Minus the payment processing fee. One deduction, and here is exactly why it exists: Stripe keeps its processing fee on a refunded payment — in Stripe’s own words, “Stripe’s processing fees from the original transaction aren’t returned” — so refunding it in full means we pay it a second time out of pocket. It is a fixed few percent, it is disclosed here before you buy, and it is the only thing we hold back.
• Cancelling is not the same as refunding. Cancel and your products keep working until the period you already paid for ends — that costs nothing and needs no email. Use the billing portal link in any receipt email. A refund instead ends access now and deactivates the keys.
• How: email support@bigbrain-technology.com or reply to any receipt email. Refunds land on the original payment method via Stripe.
• Your statutory rights are untouched. If you are a consumer in the UK or EU you keep your legal right to withdraw, and nothing above reduces it. Where that right applies we refund in full, fee included.

A refunded subscription deactivates all of its license keys.

This policy covers product subscriptions only. Donations to BigBrain LLC are irrevocable, unconditional gifts and are non-refundable — the full terms are stated on the donation page before payment.